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Tracking tourism and hospitality employees' real-time perceptions and emotions in an online community during the COVID-19 pandemic
- Authors
- Park, Eunhye; Kim, Woo-Hyuk; Kim, Sung-Bum
- Issue Date
- Dec-2022
- Publisher
- ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
- Keywords
- COVID-19; hotel employees; Reddit; com; infodemiology; Big data
- Citation
- CURRENT ISSUES IN TOURISM, v.25, no.23, pp.3761 - 3765
- Journal Title
- CURRENT ISSUES IN TOURISM
- Volume
- 25
- Number
- 23
- Start Page
- 3761
- End Page
- 3765
- ISSN
- 1368-3500
- Abstract
- Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominating employee perceptions (i.e. COVID-19, racism, compassion, employment issues, sanitation), tracked changes of these issues over time, and catalogued the changes in employees' emotions. This study provides discussion and new insights for tourism and hospitality research within the field of pandemic studies.
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Collections - 바이오나노대학 > 식품영양학과 > 1. Journal Articles
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Related Researcher
- Park, Eunhye
- BioNano Technology (Department of Food & Nutrition)