Understanding the influence of the perceived risk of the coronavirus disease (COVID-19) on the post-traumatic stress disorder and revisit intention of hotel guests
- Authors
- Yu, Jongsik; Lee, Kyeongheum; Hyun, Sunghyup Sean
- Issue Date
- Mar-2021
- Publisher
- Elsevier Ltd
- Keywords
- Coronavirus disease (COVID-19); Emotion regulation ability; Perceived risk; Post-traumatic stress disorder (PTSD); Revisit intention
- Citation
- Journal of Hospitality and Tourism Management, v.46, pp.327 - 335
- Indexed
- SSCI
SCOPUS
- Journal Title
- Journal of Hospitality and Tourism Management
- Volume
- 46
- Start Page
- 327
- End Page
- 335
- URI
- https://scholarworks.bwise.kr/hanyang/handle/2021.sw.hanyang/1371
- DOI
- 10.1016/j.jhtm.2021.01.010
- ISSN
- 1447-6770
- Abstract
- This study examines consumers' perceived risks of COVID-19 to develop a solid theoretical framework that explains their behavioral intentions relating to COVID-19. It also explores the influence of four sub-factors of perceived risk relating to COVID-19 and the effects of post-traumatic stress disorder and revisit intention. This study finds that the perceived risk from COVID-19 and post-traumatic stress disorder have severely negative impacts on revisit intention for hotels, with emotion regulation ability found to play a moderating role in this process. Because hotels are used by a diverse group of people in terms of race, nationality, age, and culture, they can rapidly transit epidemics such as COVID-19. Therefore, hotel managers must identify the risks of COVID-19 as perceived by hotel guests, potential development of PTSD, and influence of such negative phenomena on guests’ behavioral intentions to formulate a variety of strategies.
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