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서비스 관계가 회복수준에 대한 고객반응에 미치는 영향에 관한 연구
- Issue Date
- Jun-2007
- Publisher
- 한국서비스경영학회
- Keywords
- service failure and recovery; service relationship; over-gen erosity; service failure and recovery; service relationship; over-gen erosity
- Citation
- 서비스경영학회지, v.8, no.2, pp.3 - 21
- Indexed
- KCI
- Journal Title
- 서비스경영학회지
- Volume
- 8
- Number
- 2
- Start Page
- 3
- End Page
- 21
- ISSN
- 1598-1150
- Files in This Item
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Collections - 서울 경영대학 > 서울 경영학부 > 1. Journal Articles
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Related Researcher
- Kim, Jonathan Sungho
- 서울 경영대학 (SCHOOL OF BUSINESS ADMINISTRATION)