Detailed Information
Cited 0 time in 
Cited 0 time in 
Cited 0 time in
Metadata Downloads
서비스 관계가 회복수준에 대한 고객반응에 미치는 영향에 관한 연구
- Issue Date
- Jun-2007
- Publisher
- 한국서비스경영학회
- Keywords
- service failure and recovery; service relationship; over-gen erosity; service failure and recovery; service relationship; over-gen erosity
- Citation
- 서비스경영학회지, v.8, no.2, pp 3 - 21
- Pages
- 19
- Indexed
- KCI
- Journal Title
- 서비스경영학회지
- Volume
- 8
- Number
- 2
- Start Page
- 3
- End Page
- 21
- ISSN
- 1598-1150
2713-8690
- Files in This Item
- Go to Link
- Appears in
Collections - 서울 경영대학 > 서울 경영학부 > 1. Journal Articles
Items in ScholarWorks are protected by copyright, with all rights reserved, unless otherwise indicated.