How does perceived corporate social responsibility affect job performance during the COVID-19 pandemic? The roles of resilience and help exchange dynamics

Abstract

Our research assessed the mediating relationship between the perceptions of corporate social responsibility (CSR) of employees, resilience and job performance, as well as the moderating effects of help-receiving and help-giving on this relationship. Using survey-based data from 355 employees in South Korea with a two-wave, half-longitudinal design, this study indicates that resilience mediates the positive impact of employees' perceptions of CSR on job performance. Furthermore, the three-way interactions indicate that the positive effect of CSR perceptions on resilience was the most significant when the state of receiving and offering help from and to co-workers were both high.