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내부서비스품질 측정 도구의 신뢰성 및 타당성 분석
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강기두
Article
Issue Date
2006
Citation
품질경영학회지, v.34, no.2, pp.77 - 97
Publisher
한국품질경영학회
내부서비스품질과 관련 변수들과의 관계에 관한 연구
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강기두
Article
Issue Date
2005
Citation
품질경영학회지, v.33, no.3, pp.1 - 18
Publisher
한국품질경영학회
물류서비스품질의 측정을 위한 척도개발에 관한 연구
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강기두
;
안승호
; 채명기
Article
Issue Date
2008
Citation
품질경영학회지, v.36, no.2, pp.45 - 58
Publisher
한국품질경영학회
Kano모형을 이용한 물류서비스품질의 분류
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강기두
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안승호
;
전홍식
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Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.2, pp.32 - 45
Publisher
한국품질경영학회
1
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Author
Ahan, Seung Ho
2
Cheon, Hongsik John
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1
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Internal Marketing
2
Internal Service Quality
2
Logistics Service
2
Psychometric Properties
2
Service Quality
2
Adaptability
1
Convergent
1
Discriminant
1
Employee Satisfaction
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Kano Model
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