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내부서비스품질 측정 도구의 신뢰성 및 타당성 분석
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강기두
Article
Issue Date
2006
Citation
품질경영학회지, v.34, no.2, pp.77 - 97
Publisher
한국품질경영학회
공공기관의 서비스지향성에 대한 연구 -SERV*OR척도의 Psychometric 속성 분석을 중심으로-
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이태식
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안승호
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강기두
Article
Issue Date
2008
Citation
대한경영학회지, v.21, no.3, pp.1259 - 1285
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대한경영학회
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Ahan, Seung Ho
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Rhee, Tae sik
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Internal Marketing
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Internal Service Quality
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Psychometric Properties
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SERV*OR
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Service orientation
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