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서비스접점 차원이 고객의 서비스 참여에 미치는 영향: 공정성인식의 매개효과를 중심으로
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신호성;
유재원
Article
Issue Date
2014
Citation
기업경영연구, v.21, no.4, pp.1 - 20
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한국기업경영학회
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Author
Yoo, Jae won
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Customer participation
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other customers
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perceived justice
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service encounter
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고객 참여행동
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서비스 물리적 환경
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Korean
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