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Kano 모델을 적용한 의료관광교육서비스 품질개선에 관한 연구
변하림;
박종우
Article
Issue Date
2020
Citation
품질경영학회지, v.48, no.2, pp.309 - 328
Publisher
한국품질경영학회
카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구:항공기 및 고속버스 고객과의 비교
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유한주
; 송광석
Article
Issue Date
2005
Citation
품질경영학회지, v.33, no.3, pp.71 - 90
Publisher
한국품질경영학회
Kano모형을 이용한 물류서비스품질의 분류
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강기두
;
안승호
;
전홍식
; 이우영
Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.2, pp.32 - 45
Publisher
한국품질경영학회
1
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Author
Kang, Gi Du
1
Yoo, Han Ju
1
Cheon, Hongsik John
1
Park, Jong woo
1
Ahan, Seung Ho
1
변하림
1
송광석
1
이우영
1
Subject
Service Quality
2
Education Service
1
Logistics Service
1
Medical Tourism
1
Quality Improvement
1
SERVPERF
1
SERVQUAL
1
Switching Barriers
1
Date Issued
2010 - 2020
1
2005 - 2009
2
Type
Article
3
Language
Korean
3
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