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고객 및 조직 복잡성이 영업사원의 개인-직무 적합성에 미치는 영향에 관한 연구: 통합적 모델을 중심으로
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이선우;
유재원
Article
Issue Date
2020
Citation
고객만족경영연구, v.22, no.3, pp.59 - 79
Publisher
한국고객만족경영학회
고객 특성이 서비스 직원의 적응적 서비스 제공에 미치는 영향
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open access
유재원
Article
Issue Date
2020
Citation
대한경영학회지, v.33, no.12, pp.2287 - 2312
Publisher
대한경영학회
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Adaptive-service offering.
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Customer Complexity
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Customer expertise
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Customer Identification
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Customer Similarity
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Empowerment
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