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6 시그마를 이용한 국내 유통산업의 서비스품질 평가에 관한 연구
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유한주
; 송광석
Article
Issue Date
2006
Citation
품질경영학회지, v.34, no.4, pp.110 - 124
Publisher
한국품질경영학회
물류서비스품질의 측정을 위한 척도개발에 관한 연구
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강기두
;
안승호
; 채명기
Article
Issue Date
2008
Citation
품질경영학회지, v.36, no.2, pp.45 - 58
Publisher
한국품질경영학회
Kano모형을 이용한 물류서비스품질의 분류
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강기두
;
안승호
;
전홍식
; 이우영
Article
Issue Date
2009
Citation
품질경영학회지, v.37, no.2, pp.32 - 45
Publisher
한국품질경영학회
은행산업의 서비스품질 경쟁전략과 전환장벽에 관한 연구:국내 은행 이용고객을 중심으로
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유한주
; 송광석
Article
Issue Date
2005
Citation
품질경영학회지, v.33, no.4, pp.55 - 74
Publisher
한국품질경영학회
유통산업의 서비스품질 수준 비교와 전환장벽에 관한 연구 -백화점과 대형할인점을 중심으로-
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유한주
; 송광석
Article
Issue Date
2004
Citation
품질경영학회지, v.32, no.2, pp.109 - 131
Publisher
한국품질경영학회
카노모델을 활용한 고속철도 고객의 분류와 고객군별 고객만족 및 전환장벽에 관한 연구:항공기 및 고속버스 고객과의 비교
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유한주
; 송광석
Article
Issue Date
2005
Citation
품질경영학회지, v.33, no.3, pp.71 - 90
Publisher
한국품질경영학회
1
Discover
Author
Yoo, Han Ju
4
송광석
4
Kang, Gi Du
2
Ahan, Seung Ho
2
Cheon, Hongsik John
1
이우영
1
채명기
1
Subject
Kano Model
2
Logistics Service
2
SERVPERF
2
SERVQUAL
2
Switching Barriers
2
6 Sigma
1
Perceptual Map
1
Psychometric Properties
1
Scale Development
1
Service DPMO
1
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